Here are some common questions about Santa Lucia Swim
WHERE ARE YOU LOCATED?
Our main office is located in Belo Horizonte, Minas Gerais, Brazil.
I’M IN BELO HORIZONTE, CAN I PICK UP MY ORDER?
Unfortunately, we do not have a retail store, so at this time we cannot allow pick-ups.
I JUST PLACED MY ORDER TODAY, WILL IT SHIP THE SAME DAY?
In one word, no. We are a slow fashion company and we make to order as opposed to having a large warehouse full of clothing. We process your order and the ladies start work on your swimwear usually within 24 hours. if there is going to be a delay we WILL inform you.
WHAT IS YOUR RETURN POLICY?
We guarantee the quality of our swimwear and will cheerfully replace any defects in workmanship. Please contact us within 21 days of receiving your swimwear. International customers are responsible for their own shipping costs. Please contact us at firstname.lastname@example.org.
CAN YOU BUY SANTA LUCIA SWIM AT A RETAIL STORE?
At this moment we are online only but we are planning on expanding into North America, Australia and the UK next season.
HOW DO I WASH MY SWIMSUIT?
Ideally, shower while wearing your bikini if you have been to the beach., this will remove salt, and sun tan lotion. Follow by hand washing it with a little liquid hand cleaner in cold water. Let it soak for 15 minutes. Putting your swimsuit into a washing machine will eventually destroy all the fibres from over agitation.
HOW DO I DRY MY SWIMSUIT?
Avoid drying in direct sunlight as this will cause the colours to fade much quicker. Never wring out your swimwear.For best results lay it flat on a towel and roll up the towel then squeeze gently. Remove and lay it flat to dry.
I AM IN LOVE WITH MY SANTA LUCIA SWIM. CAN I WEAR IT EVERYDAY?
It will last longer if you let it “rest” for a day before you wear it again. Buy 2 bikinis or tops and alternate between days.